FAQ
Have any questions? Our frequently asked questions below may help you
find an answer. If not, feel free to give us a call and speak directly to any of
our team to get more information.
Frequently Asked Questions
What forms of payment do you accept?
We accept cash, Visa, Discover, Mastercard, American Express check, Scratchpay, and CareCredit.
Do I need an appointment?
No, but they’re recommended so we can see you in a timely manner. Call us at (919) 535-9955 to schedule an appointment.
Does my pet have to have vaccines?
The only vaccine required by North Carolina is the Rabies vaccination for all dogs and cats 16 weeks of age and older. Current rabies is required for all pets receiving services in the hospital. If your pet isn’t up to date, we can help! Other vaccines may be recommended based on your pet’s age and lifestyle, but these are not required. We also offer in house vaccine titering for canine distemper, hepatitis and parainfluenza for dogs who may be at risk of vaccine reactions, or for owners concerned with the risks of over vaccination.
Why does my pet need an exam every year in order to get medication?
In order to prescribe medications, our doctors need a valid doctor-patient relationship in place as required by North Carolina law. This is established by performing a physical exam at least once per year. It also helps us identify any other health conditions that may warrant changes in medications or dosages, as well as review your pet’s history to identify any potentially harmful drug interactions.
Does my pet need year-round heartworm, flea, and tick prevention?
Yes! Year-round prevention in North Carolina is needed to prevent parasite infestations and potentially deadly heartworm infections. Our temperate climate and temperature fluctuations can cause the emergence of fleas, ticks, and mosquitoes that carry heartworms at any time of year. The only way to ensure your pet is protected is to keep them on prevention for 12 months a year. If you have any questions about which preventative is right for your pet, please don’t hesitate to give us a call.
Owners should be aware that there are strains of heartworm that are resistant to all current heartworm preventives. The active ingredient with the least resistance is Moxidectin, the active ingredient in Proheart 6, 12, and Simparica Trio. However, all heartworm preventives have proven effective against resistant heartworm strains when used year round. Due to this we do recommend the continuous use of preventives, regardless of your choice of prevention.
How can I order food, medications, and preventatives for my pet?
We can fill your pet’s prescriptions right here in the hospital. Give us a call at (919) 535-9955 so we can have it waiting for you at the front desk when you arrive. Otherwise, we can ship prescriptions directly to your house through Vet Source, our online pharmacy!
